How customer feedback has changed Scottish Food and Hampers 

Our stunning view from Endrick Trading Ltd's offices

This may have been Diane’s view on the way into work this week, but our team know that the gift hampers we make every day make a huge difference around the world.

How? Because you tell us online and on the phone, and we are very grateful you do.

Listening to your feedback has enabled us to become more responsive and better value. We’ve learnt what you need and want, what you’d like and how we can improve. Customer feedback has changed Scottish Food and Hampers in three key ways recently and we’d like you to take a look, if you’ve a moment:

Cheaper delivery costs  Cheaper delivery costs in the UK and Europe

“…my friend was delighted with what arrived. The cost of delivery to Europe was fairly steep”

The Scottish food and drink in our hampers are chosen because of their place in people’s hearts as well as the way they delight the taste buds.  Preserving the unique tastes and textures means a quick, reliable delivery service is essential. Fortunately, as a result of our continued growth, we’ve been able to renegotiate our delivery costs and pass on the savings back to our customers.

Take a look. (link to Delivery)

inverness-scottish-food-hamper

More top quality Scottish artisan foods

My hamper arrived promptly. It was well packaged and the hamper itself was beautifully presented in a good quality red box tied with a huge white bow [which]..made the gift even more special for the recipient.  The selection of goodies was perfect for a Scot who now lives in the south of England and happens to have a very sweet tooth. Angela Y., London 19/03/2016

Today Scottish meats, cheeses, craft beers, gins and single malt whiskies are celebrated worldwide. Scotland’s Annual Food and Drink is always worth a trip if you’re around in September. If not, you can still experience and share examples of these artisan products in our new 2016 hamper range.  Look out for the craft beers in the Beer and Savoury Gift Selection, and the Hebredian Sea Salt and Mackies chocolates in the Inverary Family Hamper … to name but two. Delicious.

 

It’s easier to talk to someone New telephone number

Very friendly service. Maybe need some other system to organise phone calls as it took a few attempts to get through. But the service has been first class. Thank you and will most likely use you again next year. Robert L., Sant Feliu de Pallerols 13/01/2016

We love a good blether, but in the past during our busiest times, we’ve not been able to pick up the telephone as quickly as we would have liked. This year we have added new dedicated phone lines so talking to us is much easier, even during our busiest times.

Our new (multi-line) telephone number is +44 (01360) 504250

We are listening

Your feedback has helped us so much this year, and we are always interested to hear how you found our service. Please keep in touch.

Thanks,

Lee